Refund Policy

Thank you for shopping at Sound On Point. We want to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds may be granted.

  1. Digital Products (Music, Sample Packs, Presets)

Due to the nature of digital products, we generally do not offer refunds for purchases of music, sample packs, presets, or other downloadable items. Once the purchase is made and the digital product is delivered, it is considered a final sale. We encourage you to carefully review the product details, including audio previews and descriptions, before making a purchase.

However, if you encounter any technical issues or problems with the downloaded files that prevent you from accessing or using the product as intended, please reach out to our support team. We will do our best to assist you and resolve any issues promptly.

  1. Services (Mixing, Mastering, Production Assistance)

Refunds for services such as mixing, mastering, and production assistance are handled on a case-by-case basis. If you are not satisfied with the service provided, please contact our support team within a reasonable timeframe to discuss your concerns and determine the appropriate resolution.

  1. Physical Products (Merchandise, Hardware)

If you have purchased physical products, such as merchandise or hardware, and wish to request a refund, please contact our support team within 14 days of receiving the item. To be eligible for a refund, the product must be returned in its original condition and packaging. Once the returned item is received and inspected, we will process the refund, excluding any shipping or handling charges.

  1. Exceptions

Please note that certain items may be exempt from being refunded, such as personalized or custom-made products. Additionally, any services that have been fully rendered or consumed may not be eligible for a refund.

  1. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our support team at:

Sound On Point Email: support@soundonpoint.com

We are committed to addressing any issues or concerns you may have and finding a satisfactory solution. Your satisfaction is important to us, and we strive to provide the best customer experience possible.

Please note that this refund policy is in addition to your statutory rights and does not affect your rights as a consumer as governed by applicable consumer protection laws.